Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your order must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned order. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: returns@oculuxe.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We are happy to exchange an item if you change your mind within 14 days. Please send us an email at returns@oculuxe.com and then we will be in touch with the next steps.
Shipping returns
To return your order, you should post to:
Oculuxe Eyewear
PO BOX 11230
Nottingham
NG2 9AG
You will be responsible for paying for your own shipping costs for returning/exchanging your order. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged order to reach you may vary.
If you are returning an order, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item(s).
Need help?
Contact us at: returns@oculuxe.com for questions related to refunds and returns.